I am currently in the process of installing a production server farm, which is a 3-tier server farm (1 DB, 1 application, and 1 web front-end server). The installation completed successfully, but the problem arose when I tried to start the User Profile Synchronization Service from the Manage Services on Server on Central Administration (The SharePoint version is SharePoint Server 2013 SP1 (15.0.4569.1506), with SQL Server 2014 SP2).

The service was stuck at starting, and a few minutes later it will stop automatically. From what I've searched on Google, I found that I need to install April 2013 Cumulative Update for SharePoint Server 2013, and I need to install March 2013 Public Update as the requirement.

But when I tried to install the March 2013 PU, or directly install the April 2013 CU, the installer returned "The expected version of the product was not found on the system" message.

I've tried to google about the message, and some of them suggests to install the CU / PU from PowerShell, and bypass the version checking (which seems risky enough for me). Any idea about why am I getting those errors? And should I just install the CU / PU, or should I use the latest CU available?

1 Answer 1


First, you got this error message

"The expected version of the product was not found on the system"

Because of the cumulative update that you are trying to install ("April 2013") is lower than the current build number of your farm that is "The SharePoint version is SharePoint Server 2013 SP1 (15.0.4569.1506),"

Second, it's known issue that occurs when installing SharePoint 2013 with SQL 2014and to solve this issue you need to install CU April 2014 (not 2013) or higher.

By the way, Make sure that

  • The Farm account is added to local administrator group only during starting UPS service.
  • You are using the Farm Account to start UPSs.

For more details check my detail steps at

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