Currently I'm creating a Help Desk site on Sharepoint Online. I want each user to see their own created items only, so that I have checked the List Advanced Setting that only allow user who has created item to read and modify it.This works perfectly as expected.
However, I have another issue. In my list form, there is a CC field which is intended to allow person/group in that field to view the item as well.
I have tried to set up a workflow that will grant permission to those users to that item. The workflow has given those users Full Control over the item. But they still cannot view it!!!
I believe it is because they don't have the correct permission in the list and try to change this. But it appears that they will see all items in the list not just the one they are allowed to.
My question is that: Is there anyway that I can add another person to view an item that were created by another user?
Thank you for your help!