Error while opening an app hosted on a SharePoint Online

Question

Users are getting an error while opening a SharePoint Survey hosted on a SharePoint online in an Apple iPad.

Error: Error while opening a survey hosted on a SharePoint Online in Apple device.

In my site features, I have activated "Mobile Browser View" and still, users are getting the above error.

Am I missing anything?

Answer 1

I tried your scenario on my side and found out the following:

• This issue is not related to IPad or other mobile devices it's related to the survey list itself.
• The default survey views (Overview, All Response, Graphic Summary) didn't enabled for Mobile access by default.
• There is no OOTB option to edit the current default views.
• There is no OOTB option to create a new view like other lists.
• If you tried to edit the view by any means you will not find the Mobile section to enable Mobile access as shown below

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So to overcome this issue, you should create a new view with Mobile Access Enabled.

But as I above mentioned, There is no OOTB option to create a new view, so try to apply the below workaround

• Open Survey list setting, the URL should look like

  http://SiteURL/_layouts/15/survedit.aspx?List=%7BB6ECB328%2D7975%2D4749%2D9E90%2DFD8634CD7A10%7D

• Replace survedit.aspx with ViewNew.aspx , the new view page should be opened.

• Type your view name, and at Mobile section. make sure that you have the below options.

  • Enable this view for mobile access (Applies to public views only)
  • Make this view the default view for mobile access (Applies to public views only)

• Browse your survey that should be now browsed on Mobile.