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Users are getting an error while opening a SharePoint Survey hosted on a SharePoint online in an Apple iPad.

Error: Error while opening a survey hosted on a SharePoint Online in Apple device.

In my site features, I have activated "Mobile Browser View" and still, users are getting the above error.

Am I missing anything?

  • Do you face this issue with only survey list or the whole site?! Do you have any type of customization ? – Mohamed El-Qassas MVP Jun 27 '17 at 11:56
  • The users are having access to Survey. Didnt test it on site, – Achiever SP Jun 27 '17 at 12:07
  • Add a screenshot for the current survey view on your IPad? to can specify the issue faster. – Mohamed El-Qassas MVP Jun 27 '17 at 12:15
  • Added the screen shot. – Achiever SP Jun 27 '17 at 15:15
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I tried your scenario on my side and found out the following:

  • This issue is not related to IPad or other mobile devices it's related to the survey list itself.
  • The default survey views (Overview, All Response, Graphic Summary) didn't enabled for Mobile access by default.
  • There is no OOTB option to edit the current default views.
  • There is no OOTB option to create a new view like other lists.
  • If you tried to edit the view by any means you will not find the Mobile section to enable Mobile access as shown below

enter image description here


So to overcome this issue, you should create a new view with Mobile Access Enabled.

But as I above mentioned, There is no OOTB option to create a new view, so try to apply the below workaround

  • Open Survey list setting, the URL should look like

    http://SiteURL/_layouts/15/survedit.aspx?List=%7BB6ECB328%2D7975%2D4749%2D9E90%2DFD8634CD7A10%7D

  • Replace survedit.aspx with ViewNew.aspx , the new view page should be opened.

  • Type your view name, and at Mobile section. make sure that you have the below options.

    • Enable this view for mobile access (Applies to public views only)
    • Make this view the default view for mobile access (Applies to public views only) enter image description here
  • Browse your survey that should be now browsed on Mobile.

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