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enter image description herePromoted Links Image with failed image loading

I am new to SharePoint and set up my first promoted links. I loaded all the images into my Site Asset's Folder. From this folder I selected each image and chose "Get Link" in order to get the hyperlink for the image. From there I copied and pasted the links for each of my tiles that I set up. It's been up for over a week now and was working perfectly fine, and now all of the sudden they are no longer appearing. I have tried adding the links again but the images aren't working. In addition, I have tried viewing them from both Windows and MacOS and from different internet browsers, and they all appear like this. Can anyone tell me if there's something simple I'm missing?

  • Can you share a link you have copied through Get Link? – SharePointer Jun 7 '17 at 21:01
  • Are you asking for me to post one of the links I am using? Or something else? – Dakota Jun 7 '17 at 21:32
  • Yes just the link you are using for the image? Copied from asset library. You can also use F12 to investigate if image path is correct. – SharePointer Jun 7 '17 at 21:33
  • As I was expecting, you are using modern experience to get the link which creates an access token. On the left-hand bottom corner, go to classic experience and then copy the link. – SharePointer Jun 7 '17 at 21:36
  • When I press F12 it gives me two errors, both say "Failed to load resource: net::ERR_FAILED" – Dakota Jun 7 '17 at 21:37
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You need to ensure that you are copying the correct link for the image file. If your images are stored in the Site Asset Library then it will look something like:

https://mysite.sharepoint.com/sites/sandbox/SiteAssets/inventory-icon-01.png

enter image description here

  • I was trying that and it wasn't working. I even just tried making the url just like yours above with one of my images in the Site Assets folder and it still is giving me those white paper icons like in my original image above. It shows the image loading icon when the page loads and then displays the white paper. – Dakota Jun 12 '17 at 18:35
  • Alright I actually messed around with the url like you have it in your example and it finally worked!! Thank you for your patience and help! The example above clicked for me and I finally got what you were saying so thank you! – Dakota Jun 12 '17 at 18:42
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I had the same issue. As a quick fix, if you go to ..

Site content > Site Assets > Click on the image name> In the top right corner click 'download' > Copy & Paste that URL

The URL should be formatted like this:

https://yoursite.sharepoint.com/pagename/SiteAssets/imagename.PNG

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I had similar and changed the link to the background image to be relative and it showed up. so in your example /pagename/siteassets/imagename.PNG

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THE BELOW WAS A VERY EASY AND FAST FIX _THANKS

I had the same issue. As a quick fix, if you go to ..

Site content > Site Assets > Click on the image name> In the top right corner click 'download' > Copy & Paste that URL

The URL should be formatted like this:

https://yoursite.sharepoint.com/pagename/SiteAssets/imagename.PNG

shareimprove this answer

answered Jun 14 '18 at 9:15

Airyn Erickson Phelps 1

  • This is not an answer to the question - here is a short guide How to Answer and help others. If You want to give kudos to other answers, please upvote it or add a comment. – Kristaps Vilerts Mar 13 at 12:49

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