We are facing an issue while opening office documents in SharePoint 2013 using Office Web App Server 2013 (OWA 2013). The below errors happens randomly on sites. Somewhere it works and somewhere it don't in our sites. Below is the error that we are facing.

"Sorry, there was a problem and we can't open this document. If this happens again, try opening the document in Microsoft Word."

enter image description here

Furthermore, we have recently installed below update for OWA 2013. https://support.microsoft.com/en-us/help/3172457/ms17-014-description-of-the-security-update-for-office-web-apps-server

We have tried googling and multiple fixes but so far no luck.

Any help?

1 Answer 1


If its working in some cases, it means the OWA is working and there could be something wrong on SharePoint side.

The update you have mentioned contains an issue with SharePoint 2013 where it do not work with the sites or the files path that have spaces in their URLs. For example,

OWA will work: http://webapplication/sites/subsite/WithoutSpace

OWA will not work: http://webapplication/sites/subsite/With Space

Microsoft has recently released its patch on April 11, 2017 for SharePoint on this issue. Apply below patch (be patience if you don't see anything happening on the screen for couple of minutes) on all SharePoint servers only (not OWA ones).


Hope that will fix the issue.

Source: https://social.msdn.microsoft.com/Forums/office/en-US/bd7da9fb-eff7-418b-9263-c19b25c1b65c/office-web-apps-server-2013-march-2017-update?forum=sharepointadmin

  • @Zeeshan, awesome, what a way to resolve this issue..... Great work done
    – vitall
    Commented May 5, 2017 at 6:52
  • I am glad it helped :) Commented May 5, 2017 at 8:04

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.