I'm using SharePoint online.
I'm trying to set up a "help desk" based on three categories of people:
- users: can submit their own issues, edit them (but not issues submitted by others), and view all open issues.
- workers: like users but can have tasks assigned to them; once a task/issue has been assign to them, they can edit it. However, they cannot assign tasks to others.
- supervisor: can do everything with issues/tasks, especially including assigning tasks.
I used the "issue tracking" web part and I tried various approaches of permission levels but I cannot get the "worker" category working.
Is there something I can do with permissions level to make this work. Alternatively, is there another web part (not offered by a third party but included with SharePoint) that I should use instead? Could this be done only using workflows and, if so, do you have any pointers to offer?