We have been using some of the OOTB analytics such as Popularity Trends and reports. Up till a month ago we were receiving regular reliable data. It suddenly stopped. Where is my first point of call to troubleshoot this issue?


There are couple of things to check.

  • Check the Usage and Health Data service is up and running.
  • Proper Events are selected (Analytics Usage, Feature Use, and Page Requests) in the Usage and Health data services.
  • Usage Health data service is connected with the web applciation.
  • Make sure Microsoft SharePoint Foundation Usage Data Import and Microsoft SharePoint Foundation Usage Data Processing timers jobs are running.
  • Check the Log folders that proper logs files are being generated.
  • Search service is working properly.
  • Check the event logs for any clue.

Read more on this Troubleshooting SharePoint 2013 Web Analytics

  • How about external data? Can i generate similar logs for another non-Sharepoint web apps? By c#., In log folder? The source of reports is log folder? Or mssql table? – saber tabatabaee yazdi May 1 '17 at 3:39

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