Good Day Folks of SP SE,
Over the past 6 months or so, I have been getting more and more reports of people checking out documents, editing them, and not being able to check them back in. As one of our company's SharePoint Admins, I am lucky to have the capability to check them back in, or discard the check out entirely. BUT, what I want to know is (two-parter):
Why does this issue occur in the first place?
Is there anything the user can do / can do differently to prevent this problem from happening?
I browsed many articles on the internet and checked around the SP SE for related content, or answers, but was not able to find any. If you have any insight, it would be greatly appreciated!
Please note that this image was screen capped by the same user that checked out the document to begin with.