I have been struggling to create this workflow.

A list with a multiline text field with append changes needs to trigger a workflow that sends email to the creator.

It does not matter if the workflow sends the latest comment or all comments, I am fine with both.

The workflow is triggered only if the original creator writes the comments and not someone else (which is what I need).

The workflow gives me an error message saying that the message 'Retrying last request... Item does not exist. It may have been deleted by another user. '

It could be because as soon as you type a comment it immediately goes 'outside the box' and leaves the box empty. Still I do not get why it is sent when the author writes the comments.

I have tried to create a variable to copy past the comment in a non-append text field but I get the same result.

  • Question. You want to send email to 'Creator' when creator puts comment in the multiline comment box? Feb 8, 2017 at 18:22
  • 1
    Yes, I solved my problem and wrote it in the answer
    – susan
    Feb 9, 2017 at 8:31

3 Answers 3


If I understand your issue correctly, you'll have to create a workflow that gets triggered when an item is updated. In the workflow you can check if the modified user is the created user, if so send an email.

  • so is the workflow erroring out saying "item does not exist" every time? sorry i would have added these as comments under your post but my score isn't high enough :( Feb 7, 2017 at 15:32

You can possibly achieve this with the help of some JavaScript.

Method: 1. Add a multiline text field to the list and hide it with css 2. Add a script editor webpart with the following code(replace field IDs with your field IDs!) to the editform.aspx page 3. Use the hidden text field in your email workflow

window.onload = function (){
var fieldWithAppendedComments = document.getElementById("Notes_94c8569c-e53c-4e64-ba26-c7f7f127d318_$TextField_inplacerte");




So it turns out that whatever the problem was I solved it by using a 2010 template and impersonation step. The workflow as it is now works and I do not understand why it was not working before since the people involved all had elevated rights.

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