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I have multiple retention stages defined on a SharePoint list. The date field that is being referenced for the calculation has values that range from 1999 to 2017.

The first stage is set to fire at date + 15 years, the second at date + 204 months. They both start the same workflow, creating an item in another list. I manually ran the Info Mgmt policy, then Expiration policy, and the first stage fired fine. I then repeated the IM/Exp policy runs but the second stage did not fire. When I open "Compliance Details" on items that are older than 204 months, it shows the first stage completed, then the second stage has a schedule occurrence date in the past. Does SharePoint somehow ignore scheduled occurrence dates in the past? I'm tearing my hair out trying to figure out why this multi-stage policy isn't working.

Manually running the IM/Exp policy jobs from Central Admin will not fire the second stage.

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It appears that I found the answer to this. I noticed that the second stage referred to the same previous version of the workflow in the first stage. I changed the second stage to reflect the updated version found in the subsequent stages and all works as designed. The possible root causes would be:

  • Retention policies cannot use previous versions of workflows
  • When I created the subsequent policy stages and used a newer workflow version, it broke
  • When I changed the second stage, it somehow reset something and it magically works now (not good for future changes!)

Like most things, I'll roll with this and hope it doesn't break again. If anyone has any insight, I'd appreciate it!

EDIT: ANSWER FOUND When uploading new versions of workflows, SP defaults the older versions to "No New Instances" in Workflow Settings on the list. This is why the older workflow versions would not run. Tested and everything works now.

  • Hi Rob, I've been doing some testing on retention stages too. I guess you know by now there are 2x Timer Jobs that SP runs on Policies. I've found that the timer jobs will only run once on each item. I thought I'd mention this as it is yet another 'variable' in testing, troubleshooting and understanding the behaviour of 'information management policies' and the retention stages. – Tally Feb 6 '18 at 9:32

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