We're sorry, but ******* can't be found in the *******.sharepoint.com directory. Please try again later, while we try to automatically fix this for you.

I have removed the user, waited 24 hours, re-added the user. Please keep in mind that this is an External User. And still no go. When I see the user in my directory and click on the name it says:

User can not be found

Any ideas? Spent 1 hour with Microsoft Support and got no where.

Regards, Simon

1 Answer 1


Steps we've done to resolve this that work for us:

  • Delete the user from group 0, /_layouts/15/people.aspx?MembershipGroupId=0
  • Delete the user from the tenant admin center or via PowerShell with Remove-SPOExternalUser
  • Reshare with the external user

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