I have a handful of users that were entered in AD incorrectly (instead of their full name, they were entered by their username). I have made the corrections in AD, forced a Full Sync, and names are now all pulling correctly in the USPA service.

Upon the initial entry of the name in a list, the full name is pulling correctly, but once it has been submitted, it is switching the name back to their username. I have also noticed that information is correct in the user's My Site, but in the upper-right drop-down, it is still appearing as their username.

Please help!

  • some timetime full import not fix it...as a recomended approach is Full sync followed by couple of incremental sync – Waqas Sarwar MVP Dec 13 '16 at 18:16
  • Hi Waqas, I followed your steps and this was still unsuccessful. Do you have any other suggestions? – EMRO Dec 14 '16 at 18:10
  • how many users are facing the issue – Waqas Sarwar MVP Dec 14 '16 at 19:06
  • Currently about 10, though I see potential for more. It really just depends on when I run across the ones that were entered incorrectly in AD. – EMRO Dec 15 '16 at 20:04

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