5

I reinstalled my company's SharePoint with the latest SharePoint 2016.

I have gotten the SharePoint Store working, able to install 2 to 3 apps.

Now I receive this message:

Everything is fine, but we had a small problem getting your license. Please go back to the SharePoint Store to get this app again and you won't be charged for it.

If 'Retry' doesn't work, return to your site and try again later.

What would be the reason?

2
  • are you using System account to add an app ? Also trying adding it from firefox or chrome or any other different browser. Nov 30 '16 at 9:15
  • yes, am using system account to add and am using IE 10 to add.
    – Kevin L
    Nov 30 '16 at 10:01
5

I have faced the same problem today while adding an Add-In to a site. enter image description here

As you can see in above pic, the same error is being displayed.

Issue: Everything is fine, but we had a small problem getting your license. Please go back to the SharePoint Store to get this app again and you won't be charged for it.

Root Cause: User is using System Account to Add the app in the site.

Solution: Try adding the app with a different account which is not a system account. Also, that particular account should be a SCA or must have Full Control on the site.

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