I'm trying to Sync. SharePoint Document library to One drive for business

One Drive Sync option

It popup the launch application

One drive launch app

by accepting that launch application option

Doc lib url

enter image description here

Error : Server is trying to access using and authentication protocol not supported by this version of Office

How can I find Correct version of office for that

Current scenario :

  • SharePoint : SharePoint online
  • Office : office 2016

1 Answer 1


This is known issue by MSFT.


A fix was released for the Click-to-Run version of the OneDrive for Business sync client. By default, Click-to-Run installations of Microsoft Office 2013 and Office 2016 are configured to automatically update your Office installation when new updates are made publicly available. If your Click-to-Run version of Office doesn't update automatically, see the following Microsoft website: 2753538 Automatic updating for Office 2013 and Office 2016 Click-to-Run is not enabled

You can also try workaround mention in same kb https://support.microsoft.com/en-us/kb/3142311

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