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I'm having trouble with my Master Page and Page Layouts

Problem:

I have a Master Page and Page Layout that I have altered from the defaults. The changes that I made were:

  • Changing the name of the browser tabs to reflect the company name
  • Removing the side navigation bar from the site

My problem is that one of my users, maybe even more, is experiencing what seems to be like a problem with loading the Master Page (or using an older non-edited version). The user is seeing the side site contents navigation bar as well as the wrong name for the tabs, which I have changed/removed.

  • What could be the problem?
  • Why is he not seeing what I'm seeing?

Help with this would be much appreciated.

  • Are they checked in as major versions, published, and approved? – Eric Alexander Nov 18 '16 at 20:12
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  • Check that you actually set the site to use the new master page
  • Check in/publish/approve the new master page you made otherwise not everyone will see it.
  • I checked them out and checked them back in and it fixed the problem. Thanks! – JacobCaldwell Nov 18 '16 at 20:44

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