Wizard fails at step 3.

I should mention that the account I'm logged in with is in the local admin group, the farm admin group, and has sysadmin/DB creator for the SharePoint config database.

I have also configured the SQL alias to be the same on the new server as it is on the other farm servers.

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  • can you ping the sql server from the SharePoint server?
    – Waqas Sarwar MVP
    Nov 17, 2016 at 20:18

1 Answer 1


Fist of all , try to open the mentioned log to can trace the root cause of the issue , besides to the following points that you need to check

  • Make sure the SQL Server services is running.
  • Make sure you are set the SQL alias with the correct IP.

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  • Make sure The Firewall is not blocking the communication to DB server (default port 1433)

For more details check SharePoint 2013: Troubleshooting - Cannot Connect to the Configuration Database

  • I forgot to mention that I'm adding a server to a farm that is already configured and running. I've checked everything above and it all appears to be configured correctly.
    – Ryan
    Nov 17, 2016 at 20:29
  • are you opened the log and checked it ? should you share with us what you got ? Nov 17, 2016 at 20:30
  • are you tried UDL file from application server and tried to connect to sql server ? Nov 17, 2016 at 20:33
  • I was doing the UDL test from the wrong server. Doing the test on the new server failed. I will attach a screenshot above.
    – Ryan
    Nov 17, 2016 at 21:59
  • so now the application server can't reach database server , should you make sure you have provided the right DB server IP in your alias ? how many database server you have ? Nov 17, 2016 at 22:01

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