I have a SP site collection which hosts internal team portal. Template that was used for it is a publishing site.

I want to check how many users visited site. I know there is an Usage Report in
Site Settings > Popularity and Search Reports where I can usually check for what I need.
But only on this site collection I have all zeros instead of actual numbers. On every other site collection it is ok.
I checked in CA, Manage web applications > Service Connections and there Usage and Health data collections is checked.
Also appropriate site collection and site features are enabled.
All jobs are running smoothly.

Now, what a colleague of mine found is that Usage report ran smoothly until someone switched address from http to https. We found reports in sql from time url was http.
But in CA, url of web application still says it is http and port is 80, but when I check in address bar it is https.

Is it possible something went wrong with this address switch or if you have any idea where or what should I look for?

3 Answers 3


Solved it. In Site settings, under Site Administration, choose Popularity Trends. There I found same as for site collection excel Usage reports document.


Reporting - site collection feature

SharePoint Server Standard Site features - site feature

are this feature activated ?

  • yes, they are already enabled.
    – Danilo
    Commented Nov 17, 2016 at 10:14

Have you checked that the Microsoft SharePoint Foundation Usage Data Processing Timer Job is running?

You could check the timer job status from CA -> Monitoring -> Review Job Definitions. If it is not enabled yet, try to enable it and set the schedule.

  • I don't see job with that name anywhere. Not even disabled.
    – Danilo
    Commented Nov 17, 2016 at 10:11
  • You could get them back using powershell: (Get-SPUsageService).Provision() Commented Nov 17, 2016 at 10:19

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