I recently started using sharepoint online. I faced a problem while sending emails through sharepoint designer workflow. But for some reason the alerts in the document library and/lists in the sharepoint online are working.

  • Hi @rinu you said "I faced a problem" ?! should you elaborate more your scenario Nov 13, 2016 at 12:57
  • Sorry for not being specific. our organisation has moved away from on prem to sharepoint online and some of our admin has worked on it has left. Now i have been asked to create a workflow. I was able to create it and publish it but the part where the email action is in the workflow wont send email. I would appreciate any help with regards to solving or debugging this problem or to know if the email is even configured in the sharepoint online.
    – Rinu
    Nov 14, 2016 at 12:12
  • does workflow status ends in completed status or any other status ? Jun 9, 2017 at 5:29

1 Answer 1


You can check the email address updated in the user profile for that particular user. To isolate the issue you can use write to history option to write the user email ID in the history list. This way you can identify what email address is fetched by Workflow for sending an email and is it same as in UPA.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.