I have on-premise installations of SharePoint 2016 and Office Online.
When my colleague and edit the same document at the same time in Word Online, the changes automatically show up within seconds in the other's documents, but there are no flags to indicate the other person's cursor. (See 3rd screenshot here for an example: https://blogs.office.com/2015/10/30/word-real-time-co-authoring-a-closer-look/)
I see others have had this issue, but their issue was not resolved online. http://answers.microsoft.com/en-us/msoffice/forum/msoffice_word-mso_other/word-online-co-authoring-flags-not-showing/dad2c62e-cbb3-4797-aefc-a943c3d7d97c
- We are both using Word Online.
- It happens to all documents where we've tested so far.
- Both users can edit the document.
- The documents are stored in SharePoint 2016.
Can you provide some troubleshooting steps?
For example, firewall rules we might have to look into.