1

I've set one Office 365 account to Global Administrator.

When that user tries to access SharePoint Admin page (domain-admin.sharepoint.com), he gets "Access Denied".

What could be the problem?

  • What license does that Account have? – SlackerAmit Sep 29 '16 at 9:49
  • He has Office 365 Business Premium license assigned. For example, I have another user, who does not have any license, is global administrator as well, and have full access to everything :) – Gintas K Sep 29 '16 at 9:59
1

try the below steps

  1. Provide a Global Admin user in SharePoint Online license.
  2. waiting for Azure AD to be synchronized with SharePoint Online …
  3. login to O365 portal and go to the SharePoint Admin Center.
  4. then remove SharePoint Online license for the Global Administrator.
  5. waiting for Azure AD to be synchronized with SharePoint Online …
  6. and now Global Admin user go to SharePoint Admin Center without a license.

If above did not resolve then you have to contact the Customer Support. Can't access Office 365 online apps

| improve this answer | |
  • Thanks! I was on the 5th step apparently, I've waited for a sync and now the user has access to it :) – Gintas K Sep 30 '16 at 11:16

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.