I have a situation where 1 user anytime she open an Excel file from our SharePoint folder via the client and then closes (via the x, not File/Close) the file no one can open this file without getting the dreaded message
"file locked by user". I have confirmed she no longer has the file open so what is creating this issue.
Note the document folder does not require check out. Also, I noticed even after she shut off her PC it was 15 minutes before the file became available.
Note when the file becomes unlocked I can open the document/select Edit document, make changes to the document, immediately close the document and others have no issue with a lock even within 10 minutes. Why is SharePoint Services putting a 10 minute lock on her instance but not my instance.
Also, when the individual who is creating the lock issue closes out of the file it remains locked for indefinitely. Only shutting down the PC removes the lock.