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We are trying to configure co-authoring on one of the doc libraries. We open a Word 2013 Docx document in one PC and try to open the same document on another PC.

But instead of collaboration we get a "document is locked by another user for editing" message.

Both the users have contributed permission on the library.

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  • which office version user are using office 2013 or office 2016? – Waqas Sarwar MVP♦ Aug 29 '16 at 1:56
  • we are using Office 2013 – TheCoder Aug 29 '16 at 5:26
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  • To enable co-Authoring, the feature check in/out must be turned off.

  • Co-Authoring works only in Word, power point, one note in both client application and office web application.

  • For Excel, co-Authoring works only in the Office web application (edit file in the browser).

  • If the issue persists, look in the control panel for Credential Manager.

    • Select the entry for the web application URL in Credential Manager and delete it by selecting remove from vault.

  • If the issue persists again, follow this guide to clear the cache of the credential manager

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