Trigger a workflow when item is created by sending email to SharePoint list

Question

I have assigned an email address mylist@office1.xyz.com to a sharepoint calendar list.

When I send an email to this calendar list email address, the list is updated and it reflects the meeting i created via outlook and also saves the attachment as .ics.

However, I want to further trigger a workflow to forward this new item to a SharePoint group. So essentially, when I create an event by sending email to this calendar list, I want a workflow to automatically send another email to a group of users.

The challenge is, it works when I manually create entry within the list and the email is sent; however when the entry is created by sending email to the list email address, the workflow doesn't trigger and no email is sent.

Please suggest. Thanks in anticipation

Answer 1

Items created through email upload using the system account (even though "Created By" shows the user who sent the email). This is because there's a setting that allows you to receive incoming email from external users.

From this link:

For 2013 Workflows, the fix is to enable the "Workflows can use app permissions" ​feature on the site followed by an IISRESET.