I'm working with an organization that is using SharePoint Online, and we've set up a list for collaboration. Their SharePoint admins don't have a lot of experience with SP (and I only have a little), and I'm trying to help them troubleshoot an issue that we're experiencing with editing Items in the List. Note: I have to do this remotely and without Full Control permissions myself. I'm hoping that someone here could tell me what the potential Permissions or settings are that they should be looking at to identify/fix the problem.
Issue: Users can Create, Edit, and Delete their own Items in the List, but cannot Edit or Delete Items created by other users. Each time a user tries to Edit someone else's Item, they get the "Access denied. You do not have permission to perform this action or access this resource."
Desired Function: All users should be able to Edit any Item on the List.
Steps Taken So Far:
- I've confirmed that the Item-Level Permissions under List>Advanced Settings has Read access: Read all items, and Create and Edit access: Create and edit all items toggled.
- I have asked about current Permission levels for the users, but they haven't told me so far what the users have.
Would appreciate any help. Thanks!