Our client is receiving an intermittent issue (every month or so) whereby the Excel Services cache inside C:\Windows\Temp\Excel Server\FileCache\GUID\ will having missing sub directories.

When Excel Services is running, it should have directories for:

  • Images
  • Ranges
  • SavedWorkbooks
  • Workbooks

On occasion, one or more of these directories are missing, causing Excel Services based reports to be failing:

Unable to create or access workbook cache at C:\Windows\TEMP\Excel Server\FileCache\0b0faa2c-0612-4045-a910-8a9c2a794cf1\Ranges. Excel Services Application is unable to function without a workbook cache

When this happens I need to manually recreate the directories and the service works again. However, the issue seems to recur every month or so.

When I restart the Excel Services on the affected machine, it is able to create the directories itself, so I know it's not a permissions issue with the service account. In addition, the HD has plenty of space left so I don't think it's a disk space issue either.

Thanks in advance for any possible insights into the issue.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.