1

*Hope someone can help me with this issue. I am currently using the following formula to calculate a number of hours a ticket has taken to complete.
=IF(Completed="","",INT(((Completed-Created)*24))) when I go into complete a ticket the number changes.

                     Created           completed              duration (hrs)
First Example (OK)      26/07/2016 12:23   26/07/2016 19:00              6.00 

Second Example (Not OK) 26/07/2016 13:46   26/07/2016 13:00       1,021,861.00

the workaround at the moment is I go into the list settings and then click on the edit column and just hit OK without making any changes. this refreshes the date. I am not sure how to set this up so it refreshes automatically. thanks in advance*

0

Have thought of making a workflow that loops every 24 hours while it is not completed that updates the duration. It would look like(sudo workflow)

  1. Loop until status = completed
  2. Wait until time add 24 hours(or whatever interval) to time
  3. do calculation between today and created
  4. set field duration to = calculation
  • 1
    Not sure that was corrupting this. I had to create a new list and since then it has worked absolutely fine without any issues. thanks for your help – V_UK Aug 18 '16 at 15:18

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.