We have a document library on one of our SharePoint sites where some users are unable to access it. It tries to loads and eventually gives up with a error Something has gone wrong.

I myself am able to access this library once its loaded. I have the same permissions as the other person who is unable to load it (site owner).

What could be causing this to happen?

  • If you have the same permissions on the same library, the only option I see is that the difference lies in how you access the library. Do you both use equivalent environments? Have you considered that the problem may be client side? Maybe this user is working from an office that has a very poor connection - saw that multiple times in the past. Also, the message seems to be pretty generic - "Something has gone wrong" is often reported under connection timeout issues.
    – SPArcheon
    Commented Jul 26, 2016 at 14:42
  • You should probably be considering checking the farm topology - maybe the two clients are served by different web front-ends
    – SPArcheon
    Commented Jul 26, 2016 at 14:42
  • This user is using same URL as I am. They are in same office. I even got them to login to my laptop and the same problem presents itself.
    – surfnode
    Commented Jul 27, 2016 at 11:00
  • so, even if the user uses your workstation/laptop the problem is still replicable. There must be something different between the two users then that trigger some failure / delay on the server side. Can you check the ULS logs? Actually, I have another question too... how many items / lookup does the list have? Any chance the user is hitting a throttling limit?
    – SPArcheon
    Commented Jul 27, 2016 at 17:42


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