1

I want to create a workflow when there is a new comment added to an issue tracking ticket.

I have managed to create workflows on SharePoint Designer when a ticket has been created or resolved however I can't work out when a comments field has been updated.

Can you please help?

Your help is very much appreciated.

2
  • What is the workflow action that should happen when the comment is added/changed?
    – susan
    Commented Jul 26, 2016 at 10:40
  • I am trying to send an email to the end user (requester) that there is a new comment added to the ticket. I tried the suggestion below """In the workflow editor when you select the condition, the easiest is "if current item:comments is not empty""""" but still not working for me
    – V_UK
    Commented Jul 26, 2016 at 19:29

1 Answer 1

1

In the workflow editor when you select the condition, the easiest is "if current item:comments is not empty"

Not empty is a category that you can select.

I have also set up in the settings that the workflow runs when an item is created (there might be a case when an item created has got immediately a comment) and when an item is changed (comment is added later).

I have tried this just now and it works.

enter image description here

6
  • Thanks for your reply - I am trying to send out an email to the end user but it is not sending the email. The workflow is very simple if current item is not empty email current item email address. Any other suggestions
    – V_UK
    Commented Jul 26, 2016 at 19:30
  • Check if the settings for sending out emails in SP are correct? do you receive alerts? ask the exchange admin if they changed the IP address/port/something of their server
    – susan
    Commented Jul 27, 2016 at 7:45
  • I receive emails when a new ticket has been created or resolved but not when the comments field is updated. Not sure.
    – V_UK
    Commented Jul 27, 2016 at 12:39
  • see updated pic above, does it look like mine? I only receive emails when there is a comment, either when it is inserted as you create the issue or it is inserted later. I do not receive emails when issue is created with no comments (even tho the end user should receive an email when he logs an issue)
    – susan
    Commented Jul 27, 2016 at 14:10
  • It has worked now. I had to change the settings on the column from Append Changes to Existing Text from Yes to No. Thanks so much for your help with this
    – V_UK
    Commented Jul 27, 2016 at 16:04

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.