I have a SharePoint 2010 list where my customer can access an item for edit. He can add attachments to the list item. However, after he saves the list item and re-opens it for view/edit, the attachment is not visible to him. I can see the attachment, but he cannot. HELP!
There are several possible reasons for this:
- Unique permissions in Attachments folder
Every list has a folder called Attachments - it will not be visible from UI. You can see it under:
It is difficult to achieve but maybe you managed. Is it possible that you modified permissions to this folder, assigning it unique permissions and hence the users cannot them?
- Running workflow removing permissions
It is possible to remove permissions after the item has been added with a workflow. Is there any running on your list?
- Content approval issues
For no reason known to me, SP seems to be having issues with attachments when content approval is enabled. Is it the case on your list? Does the issue persist when you disable content approval?
- Unique permissions somewhere else
Call me stubborn but...
The attachments are clearly there, because you can see them. If your users can't, it looks like a permission issue.
Pick one user, assign him site collection admin -> does he see the attachments now?
If not: Something has unique permissions and didn't get updated with the admin. Go to Site Settings>>Site permissions>> On a YELLOW ribbon there will be written "Some items have different permissions">>Click on it to see these items>>Remove unique permissions from anything that seems issue-related or post them here