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We have one single user who is trying to access our SharePoint Online Intranet site. However, the user just receives a blank page.

For example, if they navigate to https://company.sharepoint.com/_layouts/15/sharepoint.aspx, they receive a blank page, with a few JavaScript errors reported.

Object doesn't support this action sharepointhome-5a54066c.js Line 1

Object doesn't support this action sharepointhome-5a54066c.js Line 5 URI: https://spoprod-a.akamaihd.net/files/sphome-next-prod_ship-2016-06-20_20160620.001/sharepo... `

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    Is it for a single user or all users ? What browser the user is using ? Does the site is being blocked by any firewall ? Can you check if the user is able to access site from open internet ? – Arvi Jul 6 '16 at 2:05
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    What browser version? Do they also have trouble with libraries using the new library experience? – Eric Alexander Jul 6 '16 at 11:02
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We discovered that this user was still on Internet Explorer 8. As of 12th January 2016, this browser version is apparently "unusuable" with Office Online.

Reference: https://products.office.com/en-AU/office-system-requirements/#Browsers-section

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