SharePoint search is not working which means no items are returned. How do I troubleshot this?

  1. Crawl log looks good. All the items are crawled
  2. incremental crawl is running as scheduled

What else do I need to look for?

  • Can you please provide more details, the details in the question is insufficient. Commented Jun 27, 2016 at 12:29
  • users used to be able to search and results would appear. and now all of the sudden no results. I am new to SharePoint administer (very small company and I am helpdesk but not I have take on this role as well) Commented Jun 27, 2016 at 12:37
  • Perform an Index Reset and then do a full crawl again and check if this solves your problems. Commented Jun 27, 2016 at 13:07
  • Reset is done, re-crawled and problems still persist. Commented Jun 27, 2016 at 15:42

2 Answers 2


Try if these steps helps you

  1. Go to Central Admin -> Manage Service Applications -> Search
  2. You will see a link to your Content Sources. If you edit that it will give you the opportunity to setup a schedule for both Full and Incremental indexing
  3. You can run a full crawl, once completed you will have results if everything is configured correctly
  • Everything that you said are already present. Crawl logs look good. What's the next step? Commented Jun 27, 2016 at 13:07

It turns out that search application's service account password was change so all I had to do is to change the password and everything is good now.

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