I already created a calculated column called Reminder in my custom list that calculates the date 72 hours later after the item is created (ex. Item created 6/13/2016, Reminder column shows 6/16/2016). I have 3 stages (divided by department) in a workflow, what condition/action can I add in each stage that sends a reminder to that department that there's an item idle for more than 72 hours? I want them to get that reminder only once.

enter image description here

Thanks in advance!

2 Answers 2


Pause for duration and then check whether the user has completed their action.

Insert your cursor inside the main step (see red line in pic) then click or type "Parallel Block" to add that action. Then add steps inside the "The following actions will run in parallel" section.

enter image description here

  • I'm a bit confused about how can I add the PAUSE and it sending the reminder email without breaking the rest of the workflow.
    – Anthony
    Jun 13, 2016 at 21:16
  • You can use it in a parallel step
    – Erin L
    Jun 13, 2016 at 21:17
  • How can I move the workflow to the next stage if the item has been approved without having to wait for the pause to end?
    – Anthony
    Jun 14, 2016 at 12:10
  • If your logic to move to the next stage is parallel to the logic to wait, then the pause will not halt your workflow. Add a parallel block inside one of your steps. Then put two steps inside the parallel block. Put your actions into one of the steps. Put the pause inside the other. Search the web if you need more instructions for parallel blocks.
    – Erin L
    Jun 15, 2016 at 16:21
  • See screenshot I added to my post
    – Erin L
    Jun 15, 2016 at 16:37

You should use PAUSE condition for 72 hours & check the condition for the same. Please check below image for reference.

enter image description here


It is just for an example i have created for other user.

Check my answer here if you can get some help from there.

  • Should I create a new workflow or I add the PAUSE at the beginning of the Stage?
    – Anthony
    Jun 13, 2016 at 20:59
  • You should mention the pause in your workflow after every department's conditions of created item.
    – Hardik
    Jun 14, 2016 at 12:35
  • So it could be an Else in after the conditions but before the transition?
    – Anthony
    Jun 14, 2016 at 12:41
  • Yes you can put it in there.
    – Hardik
    Jun 14, 2016 at 12:42
  • One of the conditions I'm using is Wait for Item to Change, this won't affect the Pause?
    – Anthony
    Jun 14, 2016 at 12:46

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