I have a workflow set up on my sharepoint 2010 site that will email an employee's manager when they've submitted a new list item. The manager will get the email, go to the site and approve the list item. The workflow is set to wait for approval status to equal approved. Once approved, another email will then be sent to the customer.
The problem I'm facing is that some managers are not going in to approve their employees' submissions and we'll end up with items sitting there for days in pending status.
I want to set up a workflow that will notify a director via email if a manager leaves an item in pending status for more than 2 days. How could I accomplish this?