I need to configure a workflow which would send an email on item creation to the user in Person field of that item.

So I've opened SPD, created a new workflow on that list, selected Send an Email from actions, specified Person as recipient.

Although, that person doesn't receive any email.

I've checked the workflow history, and there's an error:

The e-mail message cannot be sent. Make sure the outgoing e-mail settings for the server are configured correctly.

When I specify an external recipient (just hard-code the email) everything works fine.

This is my recipient configuration:

enter image description here

Is there something I'm missing?

I need to get the email address from SPUser's Work Email property.

  • Can you debug it to see if the email address is valid? You should be able to log the value to the workflow history and view it.
    – Ray Hogan
    Commented Jun 3, 2016 at 13:14

1 Answer 1


Just resolved my problem.

If you want to send an email to user in person field, the recipient configuration should look like this:

enter image description here

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