Even though the user has the permission to access the site and they can view other content on the SPS 2013 homepage. Not sure why few users cant see the TOP navigation bar.

I have logging with my credentials from there machine and it works fine. Its only happening when the user logs with their credentials. So far it seems a credentials issue, but wondering what more to enabled apart from allowing them to access the intranet and that is what they have it as can access the homepage and view other content on the homepage.

  • sounds like you have something not published, have you made master page changes that would alter the top nav in any way? Jun 1, 2016 at 1:12
  • Yes, master page has been changed vias SPD2013 and saved / published. I guess its expected to modify the master page when you want to do branding to your site. Wondering what have I miss for the user cant see the top navigation?
    – Jason
    Jun 1, 2016 at 1:55
  • You must then check it in, publish it as a major version, and set it's content approval status to Approved in order for the changes to be reflected for normal users. And master page modification is becoming out of practice, there are much better ways to brand/customize Jun 1, 2016 at 1:59
  • Its already published and if I go back to seattle.master gives me option to check out, so the document is published. any other suggestions?
    – Jason
    Jun 1, 2016 at 2:28
  • Is it showing as Approved? Jun 1, 2016 at 3:12

1 Answer 1


Please check below things:

  1. You have not set target audience for the top navigation bar
  2. In Master Page, if you have used SPSecurityTrim Control then it's permission and scope
  3. Try to give same privileges as you are having to the user who face same issue.

Let me know outputs of all above steps to understand your issue.

  • in the past it was working fine, it happened suddenly and no change on the master page level with respect to SPsecurity TRIM control. Wondering if we need to still look at it. Moreover, issue is only for few users and not all.
    – Jason
    Jun 1, 2016 at 5:29
  • Could you please try to grant same permission as you have on site and check that top navigation is showing or not?
    – Jay Doshi
    Jun 1, 2016 at 5:49
  • Interesting update, create a new permission group and added a test account. Later started giving permission from Read only to Full control and here is the recent. Permission - imgur.com/Oy23LMU Any recommendation?
    – Jason
    Jun 3, 2016 at 2:52
  • Hmm, as per your screenshot, it's clearly mentioned that Read Only user doesn't have access on Top Navigation. That's the main root cause of the issue that User having Read Only Permission can't be able to see the Top Navigation in your intranet site.
    – Jay Doshi
    Jun 3, 2016 at 3:31
  • Please check in the screenshot, 2nd and 3rd scenario. It doesnt works with full permission too.
    – Jason
    Jun 3, 2016 at 3:34

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