I have a user who is trying to access MS Office 2013 files in SharePoint, this user has all the permissions necessary to edit the documents but when they open the files it says read only and when they try to save the document it asks them to save it to their computer.

When they log on using my computer they are able to go on SharePoint and access, edit and save these documents.

When I log onto their computer I get the same issue they have where I cannot edit and save documents off SharePoint.

I Reinstalled Microsoft office and Internet explorer 11 on their computer but this has not resolved the issue.

I am not sure what else to do. Any help will be greatly appreciated.

  • Are his office and explorer both 32-bit or both 64-bit?
    – Erin L
    Mar 21, 2016 at 13:53

1 Answer 1


Are you sure that the library in which these files are stored, the permission is not broken?

It may seem that the user has full rights on the site, but the permission might have been broken at the library level, giving the users only READ-ONLY access

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