I am sure this is a common issue? We have a whole bunch of users whose profile pictures from their mysites is not appearing in any list where we have selected a peoplepicker and "Name (with picture and detail)".

Some peoples pictures appear fine. Users do all have profile pictures which show up if you click on their name and get taken to the mysites.

Hope someone can help! Thanks a stack!

Edit: mysites is running on port 443 so pictures being "pulled" from there, not sure if this helps? Also, the peoples profile pics are being displayed when we do a people search.

Example of what i mean

  • have you tried clearing browser cache?
    – Elliot
    Aug 29, 2018 at 7:19

2 Answers 2


Check the User Profile Synchronization service is running for the specified web application. If not, please run that service. That'll update the user images to the SharePoint site.

For Ref (Check this link): http://blog.sharedove.com/adisjugo/index.php/2012/07/23/setting-user-profile-synchronization-service-in-sharepoint-2013/

  • It is running daily and I did a full sync the other day to be sure. Mar 1, 2016 at 6:56

It is not easy to troubleshoot the such issue. Troubleshooting should be done in this way.

  • Check if this behaviour for single user or every body
  • Make sure User profile Sync service is running and when the last Full or incremental sync completed. if it is long time for sync then please run full sync.
  • check if user's picture displayed on the profile page( I think you confirmed it is)
  • Now go to User information List( http://sitename/_catalogs/users/detail.aspx) and check if the User Profile Picture displayed properly here.
    • if picture displayed here then I think recreate a the Custom list.
    • otherwise go to next
  • Now from central admin from user profile service, under the managed property> edit the picture property.On this page under policy settings if replicable is select or not. select it if not.
    • now run full sync.
    • lastly check the Event / ULS logs for any possible error.


  • It affects most people NOT everyone, Sync runs successfully, profile page pics are fine, detail.aspx not showing profile pics, central admin replicable is set to true(ticked). Mar 1, 2016 at 6:54

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.