I am trying to go around the limitation of not being able to associate workflows to external lists.

I am wondering if it is possible to create some form of association with a SharePoint survey.

My business requirement is the following;

My external list contains help desk tickets, i.e. ticketID1, ticketID2, etc. And for each of these records I need to associate it with my survey list "Help Desk Survey". From then on, I would need to create a workflow that would send an email to the user related to the that help desk ticket.

Is there an automated way of creating this association?

many thanks

1 Answer 1


It sounds like you want the ticket creator to fill out the survey once the ticket has been resolved? So you could just add an Email notification workflow that would include a link to the survey once ticket status is resolved.

  • This ticket table is presented in SharePoint as external list. if I cannot associate, (by limitation), workflows to the external list, how do I add an email notification for the user ? Feb 18, 2016 at 15:37
  • Where is your external list located? Is it not housed in Sharepoint as a custom list? Feb 18, 2016 at 15:43
  • 1
    This list is a SQL table presented in SharePoint using BCS as an "external list". Feb 18, 2016 at 15:52
  • Got it. Have you tried the following method? blogs.msdn.com/b/bcs/archive/2010/01/20/… Feb 18, 2016 at 15:56
  • I did but this example does not apply to my business scenario. In this example there is a direct relationship between EmployeeID from the main SharePoint list and the and EmployeeID from the external list. My scenario I have the external list populated with a bunch of new tickets every day that need to send an email to those people to fill out 1 survey. Feb 18, 2016 at 16:34

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.