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I am trying to go around the limitation of not being able to associate workflows to external lists.

I am wondering if it is possible to create some form of association with a SharePoint survey.

My business requirement is the following;

My external list contains help desk tickets, i.e. ticketID1, ticketID2, etc. And for each of these records I need to associate it with my survey list "Help Desk Survey". From then on, I would need to create a workflow that would send an email to the user related to the that help desk ticket.

Is there an automated way of creating this association?

many thanks

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It sounds like you want the ticket creator to fill out the survey once the ticket has been resolved? So you could just add an Email notification workflow that would include a link to the survey once ticket status is resolved.

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  • This ticket table is presented in SharePoint as external list. if I cannot associate, (by limitation), workflows to the external list, how do I add an email notification for the user ? – Luis Carvalho Feb 18 '16 at 15:37
  • Where is your external list located? Is it not housed in Sharepoint as a custom list? – Ramana Viswanadha Feb 18 '16 at 15:43
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    This list is a SQL table presented in SharePoint using BCS as an "external list". – Luis Carvalho Feb 18 '16 at 15:52
  • Got it. Have you tried the following method? blogs.msdn.com/b/bcs/archive/2010/01/20/… – Ramana Viswanadha Feb 18 '16 at 15:56
  • I did but this example does not apply to my business scenario. In this example there is a direct relationship between EmployeeID from the main SharePoint list and the and EmployeeID from the external list. My scenario I have the external list populated with a bunch of new tickets every day that need to send an email to those people to fill out 1 survey. – Luis Carvalho Feb 18 '16 at 16:34

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