Using the URL, users are able to authenticate and access our root site but the Nav Bar menu and side menu do not display. They just display "Error". However if a user access the site using the server name as the address instead of the URL the menus display. What could the permission problem be?
Here is the start of the error from the ULS log:
System.UnauthorizedAccessException: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)), StackTrace: at Microsoft.SharePoint.SPWeb.get_AllProperties() at Microsoft.SharePoint.Publishing.CacheProfile.<>c__DisplayClass4.b__0() at Microsoft.SharePoint.SPSecurity.<>c__DisplayClass5.b__3() at Microsoft.SharePoint.Utilities.SecurityContext.RunAsProcess(CodeToRunElevated secureCode)