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I recently deployed Office Web Apps for SharePoint 2013, the preview of Excel docs returns

We can't show a preview of this item.

It will display in a browser if that option is selected. This is a simple excel file. All my research has not found an answer. Does anyone know what is causing this?

  • I'm unsure, but did you make a full crawl/index reset after implementing OWA? And i think if it is a older file format or macro enabled, OWA will be unable to preview the file. Try to copy the content and save as the last file format (.xlsx) – Christoffer Jan 28 '16 at 14:30
  • Thanks for the suggestion but we did run a crawl and the documents are simple file and the latest format. – Ric Dagenais Jan 28 '16 at 16:56
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Upon reviewing the WFE ULS logs, I discovered an error about not being able to connect to the FQDN of the OWA server. I tried to ping the OWA server from the WFE and was not successful. I added an entry into the WFE local hosts file for the FQDN of the OWA server. The error previewing excel files stopped.

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