I recently deployed Office Web Apps for SharePoint 2013, the preview of Excel docs returns

We can't show a preview of this item.

It will display in a browser if that option is selected. This is a simple excel file. All my research has not found an answer. Does anyone know what is causing this?

  • I'm unsure, but did you make a full crawl/index reset after implementing OWA? And i think if it is a older file format or macro enabled, OWA will be unable to preview the file. Try to copy the content and save as the last file format (.xlsx) Jan 28, 2016 at 14:30
  • Thanks for the suggestion but we did run a crawl and the documents are simple file and the latest format. Jan 28, 2016 at 16:56

1 Answer 1


Upon reviewing the WFE ULS logs, I discovered an error about not being able to connect to the FQDN of the OWA server. I tried to ping the OWA server from the WFE and was not successful. I added an entry into the WFE local hosts file for the FQDN of the OWA server. The error previewing excel files stopped.

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