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We have a problem as follows:

1) When we search for a particular document on a search center page, we get some results, but the document we are searching for is missing.

2) But when we perform the same search using a query builder we can see this document with no problems.

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Additional info:

  • We made sure that search results web part shows duplicates
  • We do not use any search customization
  • The document I'm searching for is published

Can someone, please, tell us why we are missing some results from the search?

Update I've noticed that I can actually find this document when I put the query in quotation marks:

"Health Project Charter Template"

But, if I remove the quotation marks from the query, I can see any document but the one I'm looking for.

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  • 1
    Did you check whether the results webpart is using the same result source? Also, has that document been published? – Lucas Rodrigues Jan 20 '16 at 21:03
  • I've just checked. Yes, I use the same result source and the document is published. I'm going to update the question with additional information now – Denis Molodtsov Jan 20 '16 at 21:26

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