I have a SharePoint Online list with an attached workflow which I want to send an email to a predefined address whenever a new list item is created.
I have created the workflow and when an item is created it shows as running without errors and completing successfully but the email doesn't arrive in the destination inbox.
The target destination is an Exchange online mailbox called firstname.lastname@example.org which is linked to a SharePoint Account (Also called Reception) The Reception account is in the Members group of the site and has Contribute permissions to the list.
I have tested that the mailbox is capable of recieving mail from both internal and exteral sources and successfully received the test messages in both cases.
I have very limited experience with Exchange Online. Can anyone explain why the workflow is not sending emails and, hopefully, give me a step-by-step guide to a fix.