I'm attempting to determine where the following workflow is getting a submitting user's manager's email address from:

Workflow in question

It doesn't appear to be coming out of Active Directory as when I try to submit a form, it goes to my former manager who is no longer with the company; my account in AD shows my current manager.

I'm not terribly familiar with Sharepoint Designer and the fellow who designed this workflow is also no longer with the company...

Thank you!

  • what about the user profile service, who is listed as manager in your profile.
    – Waqas Sarwar MVP
    Nov 24, 2015 at 23:50
  • How do I check that?
    – NaOH
    Nov 25, 2015 at 5:33
  • you can click the name of user in sharepoint...
    – Waqas Sarwar MVP
    Nov 25, 2015 at 5:34
  • Ah okay, that is showing my manager as the old manager. Where does that information come from?
    – NaOH
    Nov 25, 2015 at 5:39
  • what sharepoint version you are using? looks like your User Profile Services is not working.?
    – Waqas Sarwar MVP
    Nov 25, 2015 at 5:45

1 Answer 1


This information pulled by the user profile. You have to check if user profile service configured and sync is working. Please run a full synv and then try again.

You can pull the data from the user profile.

something like this:

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please check this blog for more information

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