I have a user who is having an issue with one of the hyperlinks in our 2013 instance.

The problem:

  • When he mouses over the hyper link he gets https&#58 ;//contoso.com/offers/YT23456
  • When I go to the same page and mouse over the link mine displays https://contoso.com/offers/YT23456 which is correct.

For the user the hyperlink is not clickable. On the other hand, when I click on the link it takes me to another page as expected. Can someone please help with this issue?

Note: There is no space between 58 and the semicolon in the first link. I placed a space to display the error otherwise it would render correctly.

1 Answer 1


Have the user try different browsers. If a different one works - you know it's the browser, from there you can try to disable add-ins and re-test. If it's an add-in you find you can disable it.

I can't recall the specific scenario at present but Office can cause URL issues with SharePoint. Usually it's connected with documents - but it if you are not running the click to run version (Office pro plus) you may want to to attempt an repair on your Office installation as well.

  • Ok sounds good. I can have the user test with different browsers. How would I know which add-ins to even look at? I'm sorry i'm fairly new to SP and need a bit more assistance than the next. As far as Office we are running Office Professional Plus 2010. Could you please advise?
    – Nina G
    Commented Nov 19, 2015 at 22:36
  • I would disable all and test - if it works, then you know it's probably an add-in, so just start re-enabling them one by one until you find the one giving you the issue. I would try different browser first to be sure - if it happens in two different browser, that that's not your problem. Commented Nov 20, 2015 at 15:33

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