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My problem is this -

Environment - I have a Sharepoint (2010) and a Custom list. The list items have couple columns, but only one of them has weird bug that randomly happens to different users. This column is of type Multiple lines of text and the setting is so it has 6 lines and is Enchansed rich text (hyperlinks, pics etc).

Symptom is this - when a user opens a new list item dialogue and starts writing text to that cell, very often if person presses Enter to add a line, some of the rows written text might magically erase two first letters of some of the rows. Typically this data disappearing happens in the row where enter key was pressed, but I have only managed to simulate this issue couple times so can't be sure if there is a pattern. Weirdest part is this - this only happens one time and it's always 2 first letters of a random row. Also on what row this happens seems to be very random, but this could be also randomized by end users different paces and writing speeds.

My best guesses - some how some of the javascript components etc are still loading in the background and the connection is lost between the server for small second or the code that grabs and formats paragraphs is so small a time halted and out of sync for these two characters to disappear or the code grabbing input has a bug.

But you tell me - have any of you experienced this kind of data loss behaviour and is there a know solution or a bug to this matter?

  • Does the developer console reveal any errors when this happens? Does the user use the RETURN or the ENTER key? – Burgi Oct 8 '15 at 14:08
  • 43 user permission related errors when opening the form but none happening at the time when the bug manifest and no errors that I can find relation to the happening. I haven't tried other options except using ENTER button, but one time I'm not sure if I pressed BACKSPACE or ENTER when this happened. – Han Soalone Oct 8 '15 at 14:17
  • The rich text fields are very browser dependent. I would suggest testing different browsers and versions, and if using IE to try with compatibility mode on and off. – Steven Mulkerrins Oct 8 '15 at 14:39
  • All users using IE, so yeah could be worth a shot.. – Han Soalone Oct 8 '15 at 15:04
  • @StevenMulkerrins Toggling compatibility mode won't do anything, IE runs all intranet sites in compatibilty mode. But I would definitely try other browsers. – Burgi Oct 9 '15 at 8:10

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