I am new to Sharepoint development and was going through tutorials to create a ticketing system which we need badly. I found a lot of information on those but couldn't find if there is a way to create tickets using emails from users to a specified email address. At present we receive emails and create tickets based on those, but it would be really helpful if the emails can directly create the tickets. Remedy has this option but I don't know about Sharepoint. Is there any way to do this or maybe through outlook with an extension that Microsoft provides? Any inputs would be helpful.