User created a a list workflow using SPD 2013 and we need to edit the workflow, but we get the following error:

SharePoint Designer cannot display the item

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I am not sure how to troubleshoot this issue, we even selected the workflow, and tried to do Export to Visio and that did not work, we get the following error:

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Tried the steps described in the following blog and it did not work


  • Can you clean the cache and try again.Clean the cache from following folders C:\Users\<username>\AppData\Local\Microsoft\WebsiteCache C:\Users\<username>\AppData\Roaming\Microsoft\SharePoint Designer\ProxyAssemblyCache C:\Users\<username>\AppData\Roaming\Microsoft\Web Server Extensions\Cache
    – Amit Kotha
    Aug 21, 2015 at 15:45
  • not able to solve it by clearing the cache(on client machine). Any Idea?? Nov 28, 2015 at 11:30

1 Answer 1


We found out that the Workflow was created using Nintex and that is why we were getting this error.

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