I am trying to use the "Collect Data From User" (CDFU) workflow action to collect data from users and then use the "update list item" action to use the data entered by the user and update a field in the current list item.

The CDFU action creates a new task for collecting the data, but once it is "completed" by the user to whom it is assigned, the workflow doesn't move further.

The task status shows "completed" but the workflow status keeps showing "in progress" - it neither gives any error nor does it update the list item.

Any idea what's going wrong here?

  • Can you include a screenshot of the the workflow steps? Aug 8, 2011 at 20:51
  • What does the workflow history say? Aug 9, 2011 at 13:29
  • The workflow status keeps showing "in progress".
    – neo269
    Aug 9, 2011 at 14:39
  • Not just the status - check the workflow history Aug 10, 2011 at 8:57
  • Or, any steps to reproduce the issue?
    – Kit Menke
    Aug 10, 2011 at 14:46

1 Answer 1


There is simply no answer to your question.

I have created simple workflow with just two steps: CDFU and Update list item. I have played with it for hour or so doing everything I could think of (renaming and deleting fields, changing task and item during workflow, setting different permissions etc). I was unable to reproduce behavior you are experiencing. My workflow ended either with error or with status completed.

My little experiment leads only to one conclusion: Your problem is too localized and you are probably using much more complex workflow then my simple 2-step. But even if you provide more info I doubt that anyone can easily offer some real solution.

So what can you do?

  • Republish your workflow and check it again
  • Add Log to history list activity after each step (just log 'Step1', 'Step2' ...) and then look at history to determine exact place where your workflow is stuck
  • Try to remove all additional activities (one by one) you may have between CDFU and Update and then test workflow again
  • Remove all other customizations you may have on list (eg List Item Event Receivers) and test your workflow ... again
  • Publish your workflow on different list or better on different site and test it there
  • Build simple 2-step workflow (CDFU - Update) and test it on original list
  • Completely recreate your workflow under different name and test it on original list

And after you try all of the above post your findings so maybe someone can help you.

Edited nothing: request is in comments.

  • Thanks Vedran, Looks like I will take some time to follow the steps you have listed. Will surely revert back once I have tried it.
    – neo269
    Aug 11, 2011 at 6:04
  • 1
    accepted??? something was helpful? Aug 16, 2011 at 21:18
  • Yes, it helped to find the error, but my workflow is too complex so I will have to recreate it. By mistake, I down voted your reply... can you please edit something in it so that I can up vote it again.
    – neo269
    Aug 17, 2011 at 8:36
  • 1
    I edited my answer. Good to hear you managed to solve your problem. Aug 17, 2011 at 11:21

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