Three weeks ago suddenly a lot of our users did not see all icons in the Office 365 App Launcher. The users could no longer see the icons for Office Online, Sites or OneDrive for Business.
I do not know what has happened since this has been working properly earlier and there has not been any changes made here that should affect this.
The manual solution is to disable the licenses for “Office Online” and “SharePoint Online” and then re-enable them again after 10 minutes. However we are talking about +1000 users and we need to identify why this has happened and we also need to get the icons back for all affected users.
Does anyone know what has caused this problem and how we can “recover” the icons for all affected users?
Best Regards, Magnus